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Small Business Tips: What We’ve Learned About Customer Service

Let’s be honest. No one really wants to have to call any sort of customer service representative. It’s always at the very bottom of my to-do list because, well, it’s usually not an enjoyable experience. We all remember what happened when a bad Comcast customer service call went viral… However, good customer service creates loyalty, word-of-mouth reviews, and, of course, revenue growth.

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