Frequently Asked Questions
Ordering and Payment
Ordering and Payment
How do I place an order?
You can get started by visiting our site’s online design tool . Once there, you can choose your sign type, customize your sign, and add it to your shopping cart. Then, you can immediately purchase through our easy-to-use self-checkout system. Don't see the sign type or design template you’re looking for? Or maybe you just aren't the "creative type?" No problem – contact us anytime and we will help you get the sign you need.
How do I create an account?
It’s easy: Go to the top of the page at Signs.com and scroll over “my account,” then just click on “create an account.” Then just provide us with some very basic information (name, email, etc.) and you’re all set. While creating your account, you can also sign up to receive exclusive offers and discounts.
How do I know that Signs.com received my order?
You will receive an email from us confirming your order; this is sent to you upon checkout. You’ll also receive an email once your order has shipped. By creating an account, you can check the status of your order at any time. You can also check your order history on the Order History page under My Account.
What happens after I order my sign?
Once you check out, your design is sent to our state-of-the-art production facility where our design team and quality-assurance technicians ensure it’s ready to go to the printer. We then schedule it to be printed and fabricated. Our quality team gives it another look to verify the quality, and then sends it on to shipping; once there, it’s hand-wrapped, packaged, and turned over to UPS to be shipped to you.
Can I make a correction to my order after it has been submitted?
Due to our next-day production, it’s often impossible for changes to be made unless you immediately contact us after placing the order. If a change is necessary, contact us right away at 1-888-222-4929 – we’ll help you make those changes as long as your call is placed within minutes of ordering. We cannot guarantee that changes can be made to any orders that have already been placed.
How do I cancel an order?
Cancelling your order must be done within minutes of placing the order. Because we ship orders next day, all orders immediately go into our production process. Please contact us immediately after the order is placed if you wish to cancel your order. We cannot guarantee that your order can be cancelled. If you have an account with us, you can check the status of your order (“my account” > “my orders”) to see if you can cancel a particular order.
What types of payment do you accept?
At this time, we accept Visa, Mastercard, American Express, and Discover credit cards through our online checkout. We also accept payments via PayPal as well as personal checks. Sorry, no Bitcoin or other virtual currency at this time.
Can I pay on account or by purchase order?
You are able to create a credit account with us for purchase orders, but certain qualifications must be met, including (but not limited to): commit to ordering at least $25,000 per year; place an order for more than $5,000 per order; and have previously placed orders totaling more than $5,000.
Is my credit card information secure?
Absolutely. We're very serious about protecting your private information. Signs.com is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations, as well as secured by a GoDaddy Web Server Certificate.
May I use a credit card with someone else's name?
Yes – simply enter that name in the billing address information, and make sure all that information matches.
Do you offer any discounts?
Sometimes you only need one sign, and sometimes you need more. Either way, Signs.com has you covered. We never enforce any minimum orders, and customers receive price breaks when ordering higher quantities (note that quantity discounts only apply to orders of the exact same size, material, options, and design). We also offer military discounts – please contact customer service for more information. In addition, by signing up for our email or text lists, you gain access to our sales and promotions; we periodically send out discounts up to 20% for our subscribers.
How do you determine pricing for sign orders?
Our signage pricing is based on a combination of materials, consumables, and labor costs.
Do you price match?
Yes, we guarantee that you’ll get the best deal possible by choosing us. If you find a lower price on an identical product and production timeline we offer, just contact us with the lower price before you purchase and we’ll match that price. It’s that simple! (Please note that the product must be the same size, be made from the same material, and use the same options.)
Are state taxes charged?
Yes, you will be charged sales tax based on the state which you are shipping to. Two things you can't avoid: death and taxes. We can't avoid ‘em either.
What should I do if my organization is tax exempt?
No problem, you can submit your tax-exempt info by setting up an online account with us and adding that information. Once in your account, go to Account Settings and scroll down to Tax Exempt Status and click on “Request Tax Exemption”; you’ll then be asked to upload your tax exemption file and indicate your state. Or, if you prefer, just give us a call at 1-888-222-4929 and our Customer Experience team will be happy to help you get your account switched over to tax-exempt status.
How do I get another copy of my receipt?
Don't you hate it when you lose an important bit of paperwork? No worries – just log in to your account and you can see your order history. You can also give us a call at 1-888-222-4929, or shoot us an email and we'll send you a new copy right away.
Products, Materials & Options
Products, Materials & Options
Do you offer any products that are not listed on the website?
Well, we certainly aim to include every product we offer on our website. If, however, there is a particular type of signage you’re seeking and you’re not finding it on our site, please drop us a note and we’ll see if it’s something we do indeed offer (or perhaps is something we can order for you).
Do you offer any shapes and sizes other than those listed on the website?
Typically, we strive to offer a range of sizes and shapes for most of our products, particularly those that are most commonly requested by customers. However, if there’s a shape or size you’re seeking and don’t see that available on our site, please let us know – we’ll see if we can help!
Will the printed sign look exactly like the design displayed on my monitor?
We use state-of-the-art printers, materials, and technologies to obtain the best results – including colors – when producing your signage. Because color settings will vary from monitor to monitor, however, we cannot guarantee that your printed sign will look exactly like what you see on your monitor (similar to how the color of the sweater you bought online is a bit different from what you saw on your desktop, for instance). We do offer color-matching services, so contact us if you have an interest in this optional service.
How durable are your signs?
Durability is a factor that will vary with signage material, as well as the sign’s environment and the conditions the sign is used in. To enhance each sign’s durability, we use the highest-quality materials available for all of our products. We detail a projected life span for each type of sign on the specific signage product page.
What printing technology do you use?
We utilize two primary digital printing technologies in producing our signage: UV inkjet printing for our rigid signage and vinyl products (such as banners); and dye-sublimation printing for our fabric products including fabric banners and face masks. Both technologies provide a combination of print quality and durability that we and our customers look for in producing exceptional signage products. Importantly, they also enable us to economically print single signs and small quantities – and pass those economies along to our customers.
What is your product guarantee?
Our 100% satisfaction guarantee is just that – if you aren’t 100% satisfied with your experience working with us, we will do whatever is necessary to make it right. No tricks, no caveats. Just contact us and we will make it right!
Product Specific FAQ’s
Design Tool & Free Design Services
Design Tool & Free Design Services
Are your design services really free? What’s the catch?
Yep! We know how challenging it can be to come up with an effective design that works for your needs, so that’s why we provide this service for you. We will work with you for free on up to two mock-ups, as long as you plan on purchasing the product from us that we’re helping you design. In our experience, if you provide enough detail up front, we can almost always create what you want within two mock-ups.
How do I get in contact with your design team for help with my sign design?
Reach us via our Design Services page.
How long will it take for your design team to create a sign for me?
After filling out our request form, you will be contacted by one of our graphic designers within one to two business days (often within a matter of hours!). Our graphic designers will then begin the process of working with you to create your custom design. This phase of the process is where times can vary, depending on the level of help needed; most customers will work with the designer for about 1-2 days to receive their finished design. Once your design is complete, all that’s left is to order your sign! And with our one-day turn time, you will be receiving your custom-designed sign in no time.
Can you create a logo from scratch?
Logo design is a bit more of a complicated undertaking, and is a service we do not offer at this time. However, we would be more than happy to help refine a logo that you provide. We can also convert your logo into vector format, allowing you to scale it as big as you want without losing any quality.
Do you have color-matching options?
We do offer color matching for an additional fee -- $100 per color, per material, per order; otherwise, we cannot guarantee color (see our terms and conditions page). Our design team can also create an RGB/CMYK approximation of a requested Pantone color, but this will only be a simulation of the Pantone color and we cannot guarantee an exact match.
Plenty. In fact, we should probably have a Ph.D. in sign design by now. Check out some of our most popular blog posts on choosing color, fonts, and even when to call in the professionals. Here are just a few points to keep in mind:
* Use large, easy-to-read type/letters
* Keep the design simple
* Use complementary colors (red with green, orange with blue, yellow with purple, etc.)
* Avoid dark-colored type on dark backgrounds
* Don’t use too many colors on a single sign
* Avoid reverse type
What image file type should I use for a photograph?
What image file type should I use for a photograph?
What image file type should I use for a logo or clip art?
A vector file (AI, EPS, PDF) is your best bet for a logo or clip art. Vectors are great because they can be formatted to any size and they maintain their clarity sizing up or down – so, whether your design will be printed on a business card or on a billboard, a vector file retains its quality.
What file types can I upload to your design tool?
You can upload any of the following file types to our design tool: JPEG/JPG, PNG, AI, EPS, and PDF (the latter 3 for vector-based graphics). Please limit each file to a 50MB maximum (for larger file sizes, contact us) and use RGB color mode.
Do you print height by width (H x W) or width by height (W x H)?
Our default measurements are indicated as width by height (W x H) for all of our products.
How do I decide what my sign should say?
Signage research shows that you should keep your message short, sweet, and to the point if you want it to have a big impact. In other words, you might want to leave your grandiloquent rhetoric to your novel writing.
What if I don’t want to use the Signs.com design tool?
If you aren’t the best designer, we offer professionally designed templates to help you get exactly what you need to promote your business or event. Don’t see a template you like? No problem, just give us a call and one of our designers can create a new template to meet your needs or they can create an entire custom design specifically for you at no charge. The best part is, we don't charge you a nickel for it. It's just one more way to say thank you for your business. Head to our design services page and let us know what your design needs are.
Production Time & Shipping
Production Time & Shipping
How long will it take to receive my order?
Please allow for one business day (for most of our products) for producing your order as well as the type of shipping that you selected. Our shipping options include Overnight, 2 Day, and Ground shipping. Thus, delivery windows including production time for each respective option are 2 business days, 3 business days, and 4-6 business days. The delivery window for your order is shown when selecting your shipping type on the checkout page, on the checkout confirmation page, and in the order confirmation email that’s sent to you upon checkout. When your order is shipped, you will also receive an email that contains a tracking number for easy tracking of your order. If you created an account with us, you can log in at any time and see your order history and status. Also, a tracking number will be emailed to you once your order has shipped and you can check your order whenever you'd like.
UPS shows that my package was delivered, but it didn’t arrive. What do I do?
Call our customer service department immediately, at 1-888-222-4929. We'll work with UPS to find your order, and, if necessary, we’ll even re-print and re-ship it.
How much is shipping?
Your shipping charge will depend on your location and the size of your order. Need your order super-fast? No problem! We're happy to offer one-day production turnaround and express shipping to make sure you receive your sign when you need it. We also offer free ground shipping for all orders over $99 with two conditions: 1) orders must be shipped within the contiguous United States; 2) the order cannot have any rigid signs with either dimension greater than 36 inches.
How can I be sure that my package will arrive safely?
We lovingly pack every order to ensure that your signs arrive in pristine condition. UPS assures us that their delivery personnel take every precaution to handle your package with care.
Can you ship to a Post Office box?
Unfortunately, UPS won't deliver to a P.O. box, so we'll need a physical street address.
Can you ship my order to a different address than my billing address?
Absolutely! When checking out online, just make sure to give us your shipping address so we can make sure to send your sign to the right place. Please see our official shipping page for additional information.
What countries do you ship to?
Our free ground shipping (with every order over $99, excluding rigid materials over 36" in either direction) is available only within the contiguous United States. We can ship internationally, but doing so requires a custom quote. Please give us a call at 1-888-222-4929 or contact us to get a quote when it comes to international shipping costs. Also note that international orders do not fall into our standard production timeline and these may take longer to produce; additional fees may apply.
Do you ship to APO/FPO addresses?
Although we do not ship directly to APO/FPO addresses, you can have your order sent to an APO/FPO address by using a third-party forwarding service. Sign up with a forwarding service (such as APO Box), which will provide you with a U.S. address that you can use when completing your order on Signs.com. We will ship your order to the address provided; your forwarding service will then ship your order to your APO/FPO address. Keep in mind that the forwarding service may require additional charges above and beyond any Signs.com shipping charges that apply.
How can I ship to multiple addresses?
Multi-location orders do qualify for free shipping per location: In checkout, click on the “Ship to Multiple Locations” button in the shipping section. There, you can enter your locations or upload a CSV file. Then, select the product(s) you want shipped to each location and checkout. Note that each location must qualify for free shipping on its own.
What is your refund policy?
We have the most generous return policy in the industry. If you find a problem with your order once it arrives, call customer support at 1-888-222-4929 or fill out our contact form with your order number. If the mistake is something we messed up, we'll get your order reprinted and shipped out to you at no cost and within our standard production time. If it was a mistake on your end, we'll ask you to ship it back and we'll refund 50% of the order subtotal. And if your order arrives damaged, we'll work with UPS and in the meantime, we'll reprint and send out your new product within the standard production time. Please see our complete return and refund policy here.
Is Signs.com compliant with GDPR and CCPA?
Have Additional Questions? We'd Love to Help!
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