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Frequently Asked Questions

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Ordering & Payment
  • How do I place an order?
  • Once you choose your sign type, customize your sign and add it to your shopping cart, you can immediately purchase through our easy-to-use self-checkout system. Don't see the sign type or design template you are looking for? Or maybe you just aren't the "creative type?" No problem. Contact us anytime and we will help you get the sign you need.
  • What happens after I order my sign?
  • Once you check out, your design is sent to our state-of-the-art production facility where our design team and quality assurance technicians check it out to make sure it's ready to go to the printer. We then schedule it to get printed and fabricated. Our quality team gives it another look to verify the quality and then send it on to shipping where it is hand-wrapped and packaged and turned over to FedEx to be shipped to you.
  • Can I change an order?
  • Due to our next-day production, it is often impossible for changes to be made unless you immediately contact us after placing the order. If a change is necessary, contact us at 1-888-222-4929 and we will help you make those changes as long as your call is placed within minutes of ordering. We cannot guarantee that changes can be made to any orders that have already been placed.
  • How do I cancel an order?
  • Cancelling your order MUST be done within minutes of placing the order. Due to our next day shipping, all orders immediately go into our production process. Please contact us immediately after the order is placed if you wish to cancel your order. We cannot guarantee that your order can be cancelled.
  • What types of payment do you accept?
  • At this time, we accept Visa, Mastercard, American Express, and Discover credit cards through our online checkout.
  • Is my credit card information secure?
  • Absolutely. We're very serious about protecting your private information. Signs.com is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations, as well as secured by a GoDaddy Web Server Certificate.
  • Are state taxes charged?
  • Yes, you will be charged sales tax based on the state in which you shipping to. Two things you can't avoid: death and taxes. We can't avoid 'em either.
  • What should I do if my organization is tax exempt?
  • No problem. Please give us a call at 888.222.4929 and our Customer Experience team will be happy to help you get your account switched over to tax-exempt status.
  • How do I get another copy of my receipt?
  • Don't you hate it when you lose an important bit of paperwork? No worries. Just log in to your account and you can see your order history. You can also give us a call at (888) 222-4929 or shoot us an email and we'll send you a new copy right away.

Shipping
  • How long will it take to receive my order?
  • Please allow for one business day for producing your order as well as the type of shipping that you selected. Our shipping options include Overnight, 2 Day and Ground shipping. Thus, delivery windows including production time for each respective option are 2 business days, 3 business days and 4-6 business days. The delivery window for your order is shown when selecting your shipping type on the checkout page, on the checkout confirmation page and in the order confirmation email that is sent to you upon checkout. When your order is shipped you will also receive an email that contains a tracking number for easy tracking of your order.

    If you created an account with us, you can log in at any time and see your order history and status. Also, a tracking number will be emailed to you once your order has shipped and you can check your order whenver you'd like.
  • FedEx shows that my package was delivered, but it didn't arrive. What do I do?
  • Call our customer service department (1-(888) 222-4929) immediately. We'll work with FedEx to find your order, and will even re-print and re-ship it if necessary.
  • How much is shipping?
  • Your shipping charge will depend on your location and the size of your order. Need your order super-fast? No problem! We're happy to offer one day production turnaround and express shipping to make sure you receive your sign when you need it.
    We also offer free ground shipping for all orders over $75 with two conditions: 1) orders must be shipped within the contiguous United States 2) the order can not have any rigid signs with either dimension greater than 36”.
  • How can I be sure that my package will arrive safely?
  • We lovingly pack every order to ensure that your signs arrive in pristine condition. FedEx assures us that their delivery guys take every precaution to handle your package with care.
  • Can you ship to a P.O. Box?
  • Nope. FedEx won't deliver to a P.O. Box, so we'll need a physical street address.
  • Can you ship my order to a different address than my billing address?
  • Absolutely! When checking out online, just make sure to give us your shipping address so we can make sure to send your sign to the right place.

Returns

Design
  • Do you have any advice for designing my sign?
  • Plenty. In fact, we should probably have a Ph.D. in sign design by now. Check out some of our most popular blog posts on choosing color, fonts and even when to call in the professionals.
  • How do I decide what my sign should say?
  • Signage research shows that you should keep your message short, sweet and to the point if you want it to have a big impact. In other words, you might want to leave your grandiloquent rhetoric to your novel writing.
  • What if I don't want to use the Signs.com design tool?
  • If designing your own sign sounds a little scary, just watch our video tutorial and it will take you step by step through creating your own sign. If you still don't feel comfortable, no worries. We have a team of professional designers ready to help you get exactly what you want. The best part is, we don't charge you a nickel for it. It's just one more way to say thank you for your business. Head to our design services page and let us know what your design needs are.

Installation and Care Tutorials
  • How do I install or care for my sign?
  • We take pride in the quality and durability of the products that we offer. If properly cared for, your new sign will last for years to come. To ensure that it does, each product page has both installation or assembly instructions as well as on-going care instructions. Please see the specific product page of your new sign for these details. If you’re still not sure or need further help, please don’t hesitate to contact us.

 

 

 

Your trusted, custom signage provider.

Accepted Cards

*Next Day Production excludes large orders, business cards, post cards, door hangers, rack cards, bumper stickers, brochures, table tents, flyers, metal photo prints, wood prints and orders placed on weekends and the day before observed holidays (upcoming holidays: 12/24/2019, 12/25/2019, 01/01/2020)

*Free ground shipping to contiguous United States. Excludes rigid materials over 36"

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