The production process starts the moment you finish placing your order. Every sign ordered is unique in its own way, which is why we have implemented several steps to ensure an accurate and timely creation of your sign.
Before your sign is produced, the Signs.com pre-flight team will directly review your order to double-check design files, order information, and more to make sure everything is ready to print.
The Signs.com production team then receives the files from your order and prints your design onto your sign using state-of-the-art printers and equipment. They also cut, sew and add accessories to your sign as needed.
After your sign is produced, the final step is to have it carefully packaged and prepped for shipping. It will then be loaded onto the shipping truck that day and sent on its way to you.
*Some Signs.com products may have a turn time longer than 1 business day. See the table below for additional information.
Cut off time is 9 pm Eastern Standard Time, Monday through Friday
|Majority of Signs.com Products (Vinyl Banners, Yard Signs, Aluminum Signs, etc.)||1 Business Day|
|Metal Prints, Wooden Prints||1-2 Business Days|
|Business Cards, Stickers, Roll Labels, Postcards, Business Flyers, Rack Cards, Door Hangers, Table Tents, Promotional Magnets, Hang Tags||2-4 Business Days|
|Face Masks, Neck Gaiters||3 Business Days|
|Brochures, Bumper Stickers||3-7 Business Days|
The map above is a general representation of transit times for UPS Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please go to Get Rates & Transit Times under the Package tab on UPS.com. UPS Ground business days are Monday through Friday (excluding holidays). Example: A package shipped via UPS Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday. See the table below for additional examples.
|Day Order Placed (before 9:00 PM EST)||Monday|
|Day Order Shipped||Tuesday|
|Day Delivered (UPS Next Day Air)||Wednesday|
|Day Delivered (UPS Ground)||Friday - Next Tuesday|
|Day Order Placed (before 9:00 PM EST)||Tuesday|
|Day Order Shipped||Wednesday|
|Day Delivered (UPS Next Day Air)||Thursday|
|Day Delivered (UPS Ground)||Next Monday - Next Wednesday|
|Day Order Placed (before 9:00 PM EST)||Wednesday|
|Day Order Shipped||Thursday|
|Day Delivered (UPS Next Day Air)||Friday|
|Day Delivered (UPS Ground)||Next Tuesday - Next Thursday|
|Day Order Placed (before 9:00 PM EST)||Thursday|
|Day Order Shipped||Friday|
|Day Delivered (UPS Next Day Air)||Next Monday|
|Day Delivered (UPS Ground)||Next Wednesday - Next Friday|
|Day Order Placed (before 9:00 PM EST)||Friday|
|Day Order Shipped||Next Monday|
|Day Delivered (UPS Next Day Air)||Next Tuesday|
|Day Delivered (UPS Ground)||Next Thursday - The Following Monday|
|Day Order Placed (before 9:00 PM EST)||Saturday|
|Day Order Shipped||Next Tuesday|
|Day Delivered (UPS Next Day Air)||Next Wednesday|
|Day Delivered (UPS Ground)||Next Friday - The Following Tuesday|
|Day Order Placed (before 9:00 PM EST)||Sunday|
|Day Order Shipped||Next Tuesday|
|Day Delivered (UPS Next Day Air)||Next Wednesday|
|Day Delivered (UPS Ground)||Next Friday - The Following Tuesday|
|Day Order Placed (before 9:00 PM EST)||Day Order Shipped||Day Delivered (UPS Next Day Air)||Day Delivered (UPS Ground)|
|Monday||Tuesday||Wednesday||Friday - Next Tuesday|
|Tuesday||Wednesday||Thursday||Next Monday - Next Wednesday|
|Wednesday||Thursday||Friday||Next Tuesday - Next Thursday|
|Thursday||Friday||Next Monday||Next Wednesday - Next Friday|
|Friday||Next Monday||Next Tuesday||Next Thursday - The Following Monday|
|Saturday||Next Tuesday||Next Wednesday||Next Friday - The Following Tuesday|
|Sunday||Next Tuesday||Next Wednesday||Next Friday - The Following Tuesday|
Any shipment of our signs that is too large to ship with standard UPS can be assigned freight shipping. If the order contains large signs or too many signs that make the shipment too big for standard shipping, it will not qualify for standard UPS service. In those cases, it is considered freight. There are various factors that can trigger freight shipping including size of the sign, rigid materials over certain sizes, or a large quantity of signs being ordered.
Many freight orders are shipped on a pallet or container via truck, rail, air or ship. Due to the costs of fuel and distance, as well as the package taking up more space on the shipment, the cost is higher than standard UPS shipping. If you have questions about whether or not your sign qualifies for standard shipping or freight shipping, please use our pricing calculator or contact us.
Please note: Freight shipments do not qualify for free shipping.
We currently offer one business day production for the majority of our products. The only exceptions are unusually large orders and a handful of products (see the Turn Times for Our Products table above).. Signs.com uses UPS for most of our shipping – use standard shipping if you're not in a rush, or pay a little extra for faster delivery. We provide estimated arrival dates for your order based on ship type at checkout.
Yes, the cutoff time for our one business day production is 9 p.m. EST. Here are three examples:
We offer one-day production on most of our products. At this time, we do not offer a “rushed” production option. If you need your order quickly, we recommend ordering with two-day or overnight shipping.
We’ve made it easy to find how long it will take to produce every product we sell! On any product page, below the large, green “Get Started” button, just click on “additional details” – you’ll immediately see when your sign(s) will ship to you at the time you place your order. You can also check out the table above for exact times for specific products.
We promise to try our very best to get your order to you on time. Sometimes there are circumstances beyond our control, but those are few and far between. If you have questions about the status of your order, feel free to contact us at 1-888-222-4929 or firstname.lastname@example.org.
Yes, multiple times. After you have checked out on our website and your design is sent to our production facility, our design team and quality-assurance techs will ensure your design is print-ready. Once your sign has been printed and fabricated, our QA team will give it another look to verify the quality prior to shipping. However, note that artwork is printed “as is,” so please make sure that your artwork is ready for printing.
We offer digital proofs during the design process. Simply click on the “View Proof” button to see how your design will print. Please note that pixelation may not be visible on your screen, but can exist. Please watch for any warnings while designing your sign.
Signs.com also offers a physical proof service at checkout. If your order qualifies, you will be given the option to receive a physical proof of your signage before the full order is complete. Qualifications include: line item quantity must be more than 10; and line item total must be more than $2,500.00. Please contact our customer experience team for more information at 1-888-222-4929 or email@example.com.
Keep in mind that we neither produce nor ship orders on Saturdays or Sundays. The “gone fishing” sign is also on our doors on all major holidays.
Yes, we offer free ground shipping with every order over $75. This excludes orders that require freight shipping and rigid materials over 36" in either direction. Free shipping is only available to non-APO addresses within the contiguous United States.
Sure – during the checkout process, just click on the “Ship to Multiple Locations” button in the shipping section. There, you can enter your locations or upload a CSV file. Then, select the product(s) you want shipped to each location and checkout.
Multi-location orders do qualify for free shipping per location, but keep in mind that each location must qualify for free shipping on its own. If you would like to select faster shipping methods for each location, you will need to pay for the additional amount based on which shipping method you select.
We utilize United Parcel Service (UPS) as our primary carrier; we use USPS for orders of Face Masks and Neck Gaiters..
Our shipping options include Overnight, Priority Overnight, 2 Day, Saturday delivery, and Ground shipping. Your shipping charge will depend on your location and the size of your order.
No, our shipping speeds do not include production time. However, the expected delivery date that is provided with each shipping method does account for production time and provides an accurate estimate on when your order will arrive.
We try our best to get your order to you on its intended arrival date, however there can be circumstances outside of our control. Once your package leaves our facility, it’s in the hands of the shipping carrier. Have a problem? Give us a call at 1-888-222-4929. We promise to make it right.
Most of our orders take one business day to produce and shipping time is not included in that estimate. If you order before our cut off of 9 p.m. EST on any weekday, the order will print that night and ship to you the following business day. Overnight shipping takes an additional business day to get to you. For example, if you ordered with overnight shipping on Monday, you’d receive your order on Wednesday.
Our headquarters is located in Utah. We ship the majority of our products from our Salt Lake City facility.
Any shipment that includes large signage can be considered freight and, as a result, cannot be shipped by UPS or similar carrier; instead, these large signs must be shipped by a freight service – by truck, rail, air, or ship – often on a pallet or in a container. Fuel costs and distance shipped are two of the primary expenses in freight shipping, but other factors entering into the mix are weight, freight classification, courier agreements, overhead, and more. If you are only presented with freight shipping options, it is due to either the size of your sign(s) or the quantity that is being ordered.
A blind shipment or drop shipment occurs when the shipment’s recipient is not aware of who actually fulfilled the order. A store or company selling a product purchases the item from a third party and has it shipped directly to the customer, but the third-party vendor’s information is removed from the label and replaced with the seller’s info (hence the customer is “blind” as to the company fulfilling the order). The company selling the product never has to actually stock the product in inventory.
Yes! Select “Blind Shipping” at checkout.
Due to our next-day production, it’s often impossible for changes to be made unless you immediately contact us after placing the order. If a change is necessary, contact us at 1-888-222-4929 and we will help you make those changes as long as your call is placed within minutes of ordering. However, we cannot guarantee that changes can be made to any orders that have already been placed. In addition, cancelling your order must also be done within minutes of placing the order since all orders immediately go into our production process. We cannot guarantee that your order can be cancelled.
Depending on the size of the sign, we can ship to APO/FPO addresses. Please enter in your address at checkout. Orders to APO/FPO addresses may take longer to arrive than the estimated date due to circumstances beyond our control.
At this time, we offer international shipping to Canada and Mexico.
Go to My Account/Order History to track your sign’s progress through printing, finishing, and shipping. Once we have shipped your order, you'll receive an email to let you know that your signage is en route and to give you the tracking number for up-to-date info.
Shipping numbers can take up to 24-hours to populate in the UPS system. Please check back later. If you have any questions, please contact Customer Experience at 1-888-222-4929
In-store pickup dates vary based on product availability. Specific dates are viewable on the product page when you choose “Local Pickup” and/or in the cart when you select and add the item to your cart.
Please wait until you get an email that your order is ready to pick up before you arrive.
A signature is required at the discretion of the UPS delivery driver.
Although you can’t provide order-specific instructions, you can provide more general ongoing preferences with a UPS My Choice account (it’s free to set up); this allows you to select a preferred alternate delivery location (a local UPS Access Point, for instance), save driver instructions (leave at garage, gate code, etc.), set up email and text delivery alerts, request a delivery hold, and more.
Orders shipping to a business address are guaranteed delivery by 5pm local time on the scheduled delivery date. Orders shipping to a residential address are guaranteed delivery by 8pm local time on the scheduled delivery date.
Orders with Priority Overnight shipping will be delivered by 12pm local time on the scheduled delivery date in most areas.
Depending upon the day you place your order, you may be able to select “Saturday Delivery” at checkout for an additional cost. In addition, UPS sometimes delivers on Saturday if the delivery address is on a standard Saturday route.
If your package is returned to us, we will contact you to make arrangements to reship your order. If we do not hear back from you in a timely manner, we will process your return order as a refund.
We try our best to hit our scheduled delivery dates, but if we don’t, please contact us at 1-888-222-4929 and we will make it right for you.
If your package is still scheduled to arrive today, please wait until the end of the business day to contact Signs.com since UPS sometimes can be delayed due to various factors (weather/road conditions, holidays, etc.). Our best suggestion is to be patient. However, if you need immediate assistance, don’t hesitate to reach out at 1-888-222-4929.
Please call our customer service department 1-888-222-4929 immediately. We'll work with UPS to find your order, and we’ll even re-print and re-ship it if necessary.
Packaging and boxing will depend on what is ordered, and may be delivered in multiple boxes or one box. In addition, Signs.com is often trying new ways to ship signage safely to you and packaging may not be the same for every order. If you have any questions, please contact Customer Experience at 1-888-222-4929 or firstname.lastname@example.org.
If this should happen, please call our customer service department 1-888-222-4929. We'll re-print your sign and then re-ship it as soon as possible.
Your trusted, custom signage provider.
*Next Day Production excludes large orders, business cards, post cards, door hangers, rack cards, bumper stickers, brochures, table tents, flyers, metal photo prints, wood prints, face masks, neck gaiters, and orders placed on weekends and the day before observed holidays (upcoming holidays: 12/23/2021, 12/24/2021, 12/31/2021)
*Free ground shipping to contiguous United States. Excludes rigid materials over 36" and orders that require freight shipping.