Shipping & Turnaround Information
The Fast & Reliable Signs.com Production Process
The production process starts the moment you finish placing your order. Every sign ordered is unique in its own way, which is why we have implemented several steps to ensure an accurate and timely creation of your sign.
Before your sign is produced, the Signs.com pre-flight team will directly review your order to double-check design files, order information, and more to make sure everything is ready to print.
Printed, Cut & Finalized
The Signs.com production team then receives the files from your order and prints your design onto your sign using state-of-the-art printers and equipment. They also cut, sew and add accessories to your sign as needed.
Packaged & Shipped
After your sign is produced, the final step is to have it carefully packaged and prepped for shipping. It will then be loaded onto the shipping truck that day and sent on its way to you.
*Some Signs.com products may have a turn time longer than 1 business day. See the table below for additional information.
Turn Times for Our Products
Cut off time is 9 pm Eastern Standard Time, Monday through Friday
UPS Ground Shipping Transit Times
The map above is a general representation of transit times for UPS Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please go to Get Rates & Transit Times under the Package tab on UPS.com. UPS Ground business days are Monday through Friday (excluding holidays). Example: A package shipped via UPS Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday. See the table below for additional examples.
Examples of Order, Ship, and Delivery Dates
We know everyone has their own shipping dates and timelines that are unique. If you would like to see exact delivery dates and shipping costs for the product you want, you can enter your state and zip code in our Price Calculator tool.
Signs.com offers FREE
Shipping on orders over $99
What Is Freight Shipping and Why is It More Expensive Than Standard Shipping
Any shipment of our signs that is too large to ship with standard UPS can be assigned freight shipping. If the order contains large signs or too many signs that make the shipment too big for standard shipping, it will not qualify for standard UPS service. In those cases, it is considered freight. There are various factors that can trigger freight shipping including size of the sign, rigid materials over certain sizes, or a large quantity of signs being ordered.
Many freight orders are shipped on a pallet or container via truck, rail, air or ship. Due to the costs of fuel and distance, as well as the package taking up more space on the shipment, the cost is higher than standard UPS shipping. If you have questions about whether or not your sign qualifies for standard shipping or freight shipping, please use our pricing calculator or contact us.
Please note: Freight shipments do not qualify for free shipping.
Frequently Asked Questions
Production and Turn Time
Production and Turn Time
How quickly will my sign be printed and shipped?
We currently offer one business day production for the majority of our products. The only exceptions are unusually large orders and a handful of products (see the Turn Times for Our Products table above).. Signs.com uses UPS for most of our shipping – use standard shipping if you're not in a rush, or pay a little extra for faster delivery. We provide estimated arrival dates for your order based on ship type at checkout.
Is there a cutoff time for when I need to place my order?
Yes, the cutoff time for our one business day production is 9 p.m. EST. Here are three examples:
- If you place your order Tuesday at 8:50 p.m. EST, it will be produced and shipped on Wednesday.
- If you place your order Friday at 8:50 p.m. EST, it will be produced and shipped on Monday.
- If you place your order Friday at 10:00 p.m. EST, it will be produced and shipped on Tuesday.
Can my order be rushed?
We offer one-day production on most of our products. At this time, we do not offer a “rushed” production option. If you need your order quickly, we recommend ordering with two-day or overnight shipping.
Where can I find the expected production time for the product I am interested in?
We’ve made it easy to find how long it will take to produce every product we sell! On any product page, below the large, green “Get Started” button, just click on “additional details” – you’ll immediately see when your sign(s) will ship to you at the time you place your order. You can also check out the table above for exact times for specific products.
Are there any exceptions to your promised production times?
Will my order be reviewed for errors before being produced?
Yes, multiple times. After you have checked out on our website and your design is sent to our production facility, our design team and quality-assurance techs will ensure your design is print-ready. Once your sign has been printed and fabricated, our QA team will give it another look to verify the quality prior to shipping. However, note that artwork is printed “as is,” so please make sure that your artwork is ready for printing.
Will I be sent a digital or physical proof before my order is produced?
We offer digital proofs during the design process. Simply click on the “View Proof” button to see how your design will print. Please note that pixelation may not be visible on your screen, but can exist. Please watch for any warnings while designing your sign.
Signs.com also offers a physical proof service at checkout. If your order qualifies, you will be given the option to receive a physical proof of your signage before the full order is complete. Qualifications include: line item quantity must be more than 10; and line item total must be more than $2,500.00. Please contact our customer experience team for more information at 1-888-222-4929 or firstname.lastname@example.org.
Do you produce and ship orders on Saturday or Sunday?
Keep in mind that we neither produce nor ship orders on Saturdays or Sundays. The “gone fishing” sign is also on our doors on all major holidays.
Do you offer free shipping?
Yes, we offer free ground shipping with every order over $99. This excludes orders that require freight shipping and rigid materials over 36" in either direction. Free shipping is only available to non-APO addresses within the contiguous United States.
Am I able to split up my order and have it shipped to multiple locations?
Sure – during the checkout process, just click on the “Ship to Multiple Locations” button in the shipping section. There, you can enter your locations or upload a CSV file. Then, select the product(s) you want shipped to each location and checkout.
Will I be charged extra for shipping to multiple locations?
Multi-location orders do qualify for free shipping per location, but keep in mind that each location must qualify for free shipping on its own. If you would like to select faster shipping methods for each location, you will need to pay for the additional amount based on which shipping method you select.
Which shipping carriers do you use?
We utilize United Parcel Service (UPS) as our primary carrier; we use USPS for orders of Face Masks and Neck Gaiters.
What shipping methods do you offer?
Our shipping options include Overnight, Priority Overnight, 2 Day, Saturday delivery, and Ground shipping. Your shipping charge will depend on your location and the size of your order.
Do your shipping speeds include production time?
No, our shipping speeds do not include production time. However, the expected delivery date that is provided with each shipping method does account for production time and provides an accurate estimate on when your order will arrive.
Are your shipping times guaranteed?
We try our best to get your order to you on its intended arrival date, however there can be circumstances outside of our control. Once your package leaves our facility, it’s in the hands of the shipping carrier. Have a problem? Give us a call at 1-888-222-4929. We promise to make it right.
I paid for overnight shipping. Why hasn’t my order arrived even though I placed it yesterday?
Most of our orders take one business day to produce and shipping time is not included in that estimate. If you order before our cut off of 9 p.m. EST on any weekday, the order will print that night and ship to you the following business day. Overnight shipping takes an additional business day to get to you. For example, if you ordered with overnight shipping on Monday, you’d receive your order on Wednesday.
Where are you located?
Our headquarters is located in Utah. We ship the majority of our products from our Salt Lake City facility.
What is freight shipping? Why is it so expensive?
Any shipment that includes large signage can be considered freight and, as a result, cannot be shipped by UPS or similar carrier; instead, these large signs must be shipped by a freight service – by truck, rail, air, or ship – often on a pallet or in a container. Fuel costs and distance shipped are two of the primary expenses in freight shipping, but other factors entering into the mix are weight, freight classification, courier agreements, overhead, and more. If you are only presented with freight shipping options, it is due to either the size of your sign(s) or the quantity that is being ordered.
What is blind or drop shipping?
A blind shipment or drop shipment occurs when the shipment’s recipient is not aware of who actually fulfilled the order. A store or company selling a product purchases the item from a third party and has it shipped directly to the customer, but the third-party vendor’s information is removed from the label and replaced with the seller’s info (hence the customer is “blind” as to the company fulfilling the order). The company selling the product never has to actually stock the product in inventory.
Do you offer blind shipping for resellers?
Yes! Select “Blind Shipping” at checkout.
How do I make changes to my order or shipping address after my package has shipped?
Due to our next-day production, it’s often impossible for changes to be made unless you immediately contact us after placing the order. If a change is necessary, contact us at 1-888-222-4929 and we will help you make those changes as long as your call is placed within minutes of ordering. However, we cannot guarantee that changes can be made to any orders that have already been placed. In addition, cancelling your order must also be done within minutes of placing the order since all orders immediately go into our production process. We cannot guarantee that your order can be cancelled.
Do you deliver to APO/FPO addresses?
Depending on the size of the sign, we can ship to APO/FPO addresses. Please enter in your address at checkout. Orders to APO/FPO addresses may take longer to arrive than the estimated date due to circumstances beyond our control.
Do you offer international shipping?
At this time, we offer international shipping to Canada and Mexico.
Order Tracking & Delivery
Order Tracking & Delivery
How do I track my order?
Go to My Account/Order History to track your sign’s progress through printing, finishing, and shipping. Once we have shipped your order, you'll receive an email to let you know that your signage is en route and to give you the tracking number for up-to-date info.
I just received my tracking number. Why is it not working?
Shipping numbers can take up to 24-hours to populate in the UPS system. Please check back later. If you have any questions, please contact Customer Experience at 1-888-222-4929
Can I choose to pick up my order from your location rather than have it be shipped?
In-store pickup dates vary based on product availability. Specific dates are viewable on the product page when you choose “Local Pickup” and/or in the cart when you select and add the item to your cart.
When can I expect to pick up my order if I have opted for a will-call pickup?
Please wait until you get an email that your order is ready to pick up before you arrive.
Does my package require a signature in order to be delivered?
A signature is required at the discretion of the UPS delivery driver.
How can I provide special delivery instructions to the shipping carrier?
Although you can’t provide order-specific instructions, you can provide more general ongoing preferences with a UPS My Choice account (it’s free to set up); this allows you to select a preferred alternate delivery location (a local UPS Access Point, for instance), save driver instructions (leave at garage, gate code, etc.), set up email and text delivery alerts, request a delivery hold, and more.
What time of day will my package be delivered?
Orders shipping to a business address are guaranteed delivery by 5pm local time on the scheduled delivery date. Orders shipping to a residential address are guaranteed delivery by 8pm local time on the scheduled delivery date.
Orders with Priority Overnight shipping will be delivered by 12pm local time on the scheduled delivery date in most areas.
Do you deliver packages on Saturday or Sunday?
Depending upon the day you place your order, you may be able to select “Saturday Delivery” at checkout for an additional cost. In addition, UPS sometimes delivers on Saturday if the delivery address is on a standard Saturday route.
What if my package is returned to the sender?
If your package is returned to us, we will contact you to make arrangements to reship your order. If we do not hear back from you in a timely manner, we will process your return order as a refund.
What if my order is not delivered within the guaranteed time frame?
We try our best to hit our scheduled delivery dates, but if we don’t, please contact us at 1-888-222-4929 and we will make it right for you.
My package was supposed to arrive today but I have not received it yet. What should I do?
If your package is still scheduled to arrive today, please wait until the end of the business day to contact Signs.com since UPS sometimes can be delayed due to various factors (weather/road conditions, holidays, etc.). Our best suggestion is to be patient. However, if you need immediate assistance, don’t hesitate to reach out at 1-888-222-4929.
The tracking for my package shows it was delivered but I have not received it. What should I do?
Please call our customer service department 1-888-222-4929 immediately. We'll work with UPS to find your order, and we’ll even re-print and re-ship it if necessary.
Will my signs arrive in the same package/box?
Packaging and boxing will depend on what is ordered, and may be delivered in multiple boxes or one box. In addition, Signs.com is often trying new ways to ship signage safely to you and packaging may not be the same for every order. If you have any questions, please contact Customer Experience at 1-888-222-4929 or email@example.com.
I received my package and my sign is damaged. What should I do now?
If this should happen, please call our customer service department 1-888-222-4929. We'll re-print your sign and then re-ship it as soon as possible.