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Returns Policy


While we do everything in our power to make your order the epitome of perfection, sometimes things go awry. We're committed to making your experience with Signs.com so fabulous that you'll want to come back for more and bring your friends along too. As such, we've created the most generous return policy in the industry.

Step 1: Let Us Know

If you find there is a problem with your order once it arrives, let us know immediately (within 30 business days of delivery) by calling customer support at 1-888-222-4929 or by filling out our contact form with your order number. You can find your order number on the order confirmation email or by logging into your account on Signs.com and viewing your "Order History".

Step 2: The Fix

If the mistake is something we messed up, we'll get your order reprinted and shipped out to you at no cost and within our standard production time.

If it was a mistake on your end, we'll ask you to create a return label & ship the product back to us. Please include the original packing slip in your return. You can ship it back using whatever carrier you prefer. Once we get it, we'll refund 50% of the order subtotal. We must receive your order within 30 days of your original contact with our customer service team about the issue.

Please address your shipment to:
Signs.com Returns - {YOUR ORDER NUMBER}
1550 S. Gladiola St
Salt Lake City, UT
84104

Damage from Shipping

Signs.com uses UPS for all our shipping. If your order arrives damaged, we'll work with UPS and in the meantime, we'll reprint and send out your new product within the standard production time.

Exclusions

Any issues that happen after you successfully receive the sign including installation or additional modifications are not covered under our return policy. We're sorry, but paid design services cannot be refunded.

Return & Refund

At Signs.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department.

All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or $1,000.00 (whichever is less). Determination of defect is at the sole discretion of Signs. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion.

Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. Refunds or reprint on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Signs in its sole discretion. Under absolutely no circumstance will postage be refunded for any reason once it has been physically applied to an item ordered, regardless if it is yet to be mailed or not.

Custom Items "Custom Items" are products that include printing on either the item itself or at least one component of the item. We only accept returns of Custom Items if you are not satisfied due to an error that is the fault of Signs.

Stock Items "Stock Items" are products without custom printed graphics or products designed to display custom printed graphics where the graphic can be removed. To be eligible for return the Stock Item must be in new, unused condition, containing all associated bag, parts, and/or accessories.

Printing Turnaround Time

Printing turnaround time commences from the time we receive your print-ready files, approval for your proof and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time commences from the time we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time commences from the time we receive acceptable print-ready files regardless of when payment was made.

Orders must be paid, print-ready files received, and proofs approved before 6:00 P.M. PST (9:00 P.M. EST) for printing turnaround time to begin the next business day. For example, an order for two-day printing turnaround that you submitted at 3:00 P.M. PST (6:00 P.M. EST) and approved before 6:00 P.M. PST (9:00 P.M. EST) on Tuesday will be shipped out of our facility by end of business Thursday. If you approve a proof on your Next Day Turnaround order by 6:00 P.M. PST (9:00 P.M. EST) on Tuesday, it will be sent out of our facility by Wednesday end of business day. Please note that there is no production or shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while Printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

Printing turnaround time for jobs with print-ready files, approved proofs and payment is guaranteed. The exclusive remedy for failing to meet a deadline is limited to a 20% refund for every business day of delay (up to the maximum refund amount per the Return & Refund Policy above). Signs will not be responsible for shipping-related costs on orders that do not go out by the due date.


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