You are currently logged-in as customer

Privacy Policy

Privacy Policy Updated
May 12, 2022


Our Merriam-Webster’s defines privacy as, “freedom from unauthorized intrusion.” We wholeheartedly agree that unauthorized intrusion is a bad thing, and so we have drafted this Privacy Policy to let you know what information we collect from you when you interact with this site, how we use it, and how we may disclose it to others. At Signs.com (our “Site”), we take your privacy very seriously, and we’re committed to protecting it. As discussed further below, the information we collect about you when you become a customer is used to process your orders and to provide a more personalized experience on our site. Where we use it for other purposes, we will disclose those uses in this Privacy Policy. We employ security measures to protect your information. While we wish we could guarantee complete security of stored information, our lawyers won’t let us make crazy promises (but rest assured that our security team works hard to keep nefarious hackers away from all things private that you may provide to us through this Site).


How Do We Use the Information We Collect?

In order to access and use certain areas and services of the Site, you may be asked for personally identifiable information, including when you register to be a member of Signs.com, register for certain services, or register for email newsletters and alerts, including:

  • Identifiers, such as your name, address, email address and telephone number
  • Commercial information, such as business name, address and telephone number, and your business practices;
  • Categories of personal information (described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))), such as account or credit card numbers and other payment information. We collect this information when you make a purchase on the Site in order to process your transaction.

Additionally, you may provide comments on how you see Signs.com servicing your needs and interests. While you may decline to provide certain information to us, it may render you unable to access certain services and features offered through the Site. By making a purchase on the Site, you consent to our providing your Personal Information to our services providers and such third parties as we determine are necessary to process your transaction, such as credit card companies and banking institutions used to process the transaction. You also have the ability to access and change the Personal Information that you have provided to Signs.com by use of the appropriate features on the Site.

Information from Third Parties

If necessary, Signs.com obtains consumer information from third-party providers in order to improve the accuracy of our customer database and to increase our understanding of our customers or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to assist us in having the correct addresses for our customers.

Information We Collect Automatically

When you use the Site, we collect certain internet or other electronic network activity information automatically as described in this section. As discussed further below, we may use a variety of technologies to assist in collecting this information.

Log Files. For all users of the Site, the Site's web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the Site), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a user's email address.

Cookies and Similar Identifiers. While we do love a nice, gooey chocolate chip cookie, we’re talking about computer cookies, which are something else entirely. Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. We might use cookies and similar identifiers to provide you with a seamless experience on the Site and to collect anonymous data so we can understand our Site traffic and analyze our demographic information in aggregate form. Also, Third party vendors, including Google, may use cookies to serve ads on other sites based on prior visits to our website. You may opt out of Google’s use of cookies at any time by visiting the Google advertising opt-out page. If you’ve set your browser to reject cookies, our Site won’t identify you. Once placed onto your machine, the cookie will allow the Site to “recall” you as a unique individual. Please check with your browser provider for more information on removing cookies.

Do Not Track Signals from Web Browsers

The Site is not presently configured to support Do Not Track ("DNT") signals from web browsers.

Use of Information

The user information (including Personal Information) collected on the Site is used to process requests, to fulfill orders, for customer service, to market and improve Signs.com products and services, to customize your experience on the Site, and to contact you with updates to the Site and other information.

Communication

Every so often we may send out email messages to tell you about cool new products, to remind you to give us some feedback, or to let you in on the latest promotional offers. In addition, you’ll receive communications from us 1) if you contact us and need a response, 2) to receive your orders, or 3) if we need to contact you for administrative purposes (such as winning one of our contests). We will only send promotional emails to those that opt into receiving promotional emails. All users are free to opt out of promotional emails at any time, following the instructions in the email. Please note, changes to your preference may not be effective immediately.

Sharing of Information

We do not share any user information obtained through the Site, unless one of the following circumstances apply:

  • To Service Providers: From time to time, we will disclose your information (on a confidential basis) to service providers and others that we use in the ordinary operation of the Site, such as account and billing, payment card processing, user experience research and surveys, website hosting and support and maintenance. In addition, we may disclose information associated with you with third parties who provide advertising and marketing services to us, such as Google. These service providers may have access to personal information needed to perform their services, but generally are not permitted to share or use non-aggregated personal information for any other purpose.
  • With your consent: We will share personal information with outside companies, organizations, or individuals when we have your consent to do so.
  • For legal reasons: We will share user information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request; or
    • protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law.
  • Business Transfer: We may share your information in a business transfer. As with any other business, we could merge with, or be acquired by, another company, or we may file for protection under applicable bankruptcy laws in the future. In such event, user information obtained and maintained by us, including personal information, will transfer to a successor entity in connection with the corporate merger, consolidation, sale of assets, bankruptcy, or other corporate change. User information submitted prior to any such transfer would remain subject to the terms of the Privacy Policy (as it existed on the date of the submission). However, user information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity.

    Please contact us at the address below for any additional questions about the management or use of user information.

Site Security

We take your personal information very seriously. Access to member personal information is limited to key management personnel and our member services department. The information is password protected and our Web security is reviewed on a regular basis.

Correcting/Updating Your Personal Information

After becoming a Signs.com customer you can correct/update your personal information by clicking on the Account section on the right side of any page. The changes you make will be reflected in our databases instantly. If you want to deactivate your account, just contact our member services group through the ‘Contact Us’ section. We’ll delete your info (and probably shed a tear or two at your departure).

For Users Outside of the United States Only

The Site is hosted on servers located in the United States. If you are a user accessing our Site from the European Union, Australia, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, you are transferring your personal data to the United States which may not have the same data protection laws as such other regions. By providing user information through the Site, you are consenting to the transfer of your information to the United States for processing and maintenance in accordance with this Privacy Policy and the Terms of Use. You are also consenting to the application of United States law in all matters concerning the Site and any services offered or provided therefrom.

Data Subject Rights

Depending on your residency, you may have certain data subject rights. These rights vary by state and country, but they may include the right to: (i) request additional disclosures about the Personal Information we collect, use, and disclose, i.e., a “Request to Know (Categories of Information)”; (ii) obtain a copy of Personal Information, i.e., a “Request to Know (Specific Pieces of Information),” sometimes called the Right to Access; (iii) request deletion of Personal Information, i.e., a “Request to Delete Information,” sometimes called the Right to Be Forgotten; (iv) opt out of the sale of Personal Information if we were to sell Personal Information, i.e., a “Request to Opt Out.” We do not sell your information, so you are already opted-out of such sales. We will not discriminate against you for exercising any of these rights, for example, by charging a different price or denying goods or services. However, we may charge a different price or rate or provide a different level or quality of goods or services when that difference is reasonably related to the value provided to us by the data.

How to Exercise Data Subject Rights

If you wish to exercise any of these rights, please email pirequest@signs.com with the phrase "Data Subject Rights" in the subject line. You may also call us toll-free at 1 (844) 380-7053. We will review your requests and respond accordingly. The rights described herein are not absolute and we reserve all rights available to us at law in this regard. Additionally, if we retain your Personal Information only in de-identified form, we will not attempt to re-identify your data in response to a Data Subject Rights request.

If you make a request related to Personal Information about you, we will need to verify your identity. To do so, we will request that you match specific pieces of information you have provided us previously, as well as, in some instances, provide a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If it is necessary to collect additional information from you, we will use the information only for verification purposes and will delete it as soon as practicable after complying with the request. For requests related to particularly sensitive information, we may require additional proof of identification.

If you make a Data Subject Rights request through an authorized agent, we will require written proof that the agent is authorized to act on your behalf. We will process your request within the time provided by applicable law.

Additional Privacy Rights in California

If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:

  • Categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
  • Names and addresses of the third parties that received that information; and, if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed
  • We may provide this information in a standard format that is not specific to you. The designated email address for these requests is pirequest@signs.com.

Links To Other Sites

This Site may contain links to other web sites. You should know that when you click on one of these links, you might be leaving the Signs.com site and entering another web site. These sites may independently collect or request information about you and we think you should read the privacy statements of these linked sites because their privacy policy might be different from ours.

LEGAL DISCLAIMER

This Site operates “AS-IS” and “AS-AVAILABLE,” without warranties of any other kind. We are not responsible for events beyond our direct control. This Privacy Policy is governed by the laws of the State of California, excluding conflict of law principles. Any legal actions against us arising out of or related to the Site or any services offered or provided therefrom must be commenced in the county of Los Angeles in the state of California in the United States of America.

Supplementation of Address

We might correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. For instance, we might add those +4 digits to the end of your zip code (Do you know your +4? We didn’t think so). We do this because we want to make sure that our customers receive the order and to lower costs associated with our programs. And because the guys at the post office get warm, fuzzy feelings in their hearts when they see those +4 digits that make their jobs easier.

Contests

We love to give goodies and swag to our friends, so we periodically run contests on our Site. To enter these contests, you have to be a member of Signs.com.

Minors

We do not knowingly allow any users under the age of sixteen (16) to use or otherwise access the services of the Site. We do not seek any personal information (or any information at all) from any persons under 16 years old. Because we do not intentionally collect any information from children under the age of 16, we also do not knowingly share or disclose such information to third parties. If you are under 16 years old, you may not use the Site. If you have reason to believe that a child under 16 years of age has provided us with information, please contact us using the information provided below.

Contact Us: Your Feedback Is Always Welcome

We welcome your comments and questions about our privacy policy – or anything else you might want to talk about. Feel free to contact us, including by emailing info@signs.com with the phrase "Privacy Policy" in the subject line. You may also call us toll-free at 1.(888) 222-4929.

Changes to the Privacy Policy

Signs.com reserves the right to amend this Privacy Policy at any time with or without notice. Any changes will be posted on this page. Signs.com encourages you to check this page regularly. If you provide information to us, access, or use the Site in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy will be available on the Site at all appropriate times and will supersede all previous versions of this Privacy Policy.


Shopper Award

Store Ratings