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FAQs
Ordering & Payment Shipping Returns Design Installation & Care
Ordering & Payment
How do I place an order?
Once you choose your sign type, customize your sign and add it to your shopping cart, you can immediately purchase through our easy-to-use self-checkout system. Don't see the sign type or design template you are looking for? Or maybe you just aren't the "creative type?" No problem. Contact us anytime and we will help you get the sign you need.
What happens after I order my sign?
Once you check out, your design is sent to our state-of-the-art production facility where our design team and quality assurance technicians check it out to make sure it's ready to go to the printer. We then schedule it to get printed and fabricated. Our quality team gives it another look to verify the quality and then send it on to shipping where it is hand-wrapped and packaged and turned over to FedEx to be shipped to you.
Can I change an order?
If you need to change an order that you've already placed, call our customer service department (1-888-222-4929) immediately. We'll stop the presses and make the requested changes.
How do I cancel an order?
You have 24 hours to cancel a custom order. After that time, your custom sign is already into the printing process so cancellation becomes difficult.
What types of payment do you accept?
At this time, we accept Visa, Mastercard, American Express, and Discover credit cards through our online checkout.
Is my credit card information secure?
Absolutely. We're very serious about protecting your private information. Signs.com is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations, as well as secured by a GoDaddy Web Server Certificate.
Are state taxes charged?
Currently, we charge state taxes for residents of Utah and California. Two things you can't avoid: death and taxes. We can't avoid 'em either.
My organization is tax exempt.
No problem. We'll need your tax ID number. Just have it handy when you call.
How do I get another copy of my receipt?
Don't you hate it when you lose an important bit of paperwork? No worries. Just log in to your account and you can see your order history. You can also give us a call at 888-222-4929 or shoot us an email and we'll send you a new copy right away.
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Shipping
How long will it take to receive my order?
Give us 3-5 days to send your custom order through our production process. Shipment time will depend on your location and the type of shipping service you've selected.
How can I check the status of my order?
If you created an account with us, you can log in at any time and see your order history and status. Also, a tracking number will be emailed to you once your order has shipped and you can check your order whenver you'd like.
FedEx shows that my packages was delivered, but it didn't arrive. What do I do?
Call our customer service department (888-222-4929) immediately. We'll work with FedEx to find your order, and will even re-print and re-ship it if necessary.
How much is shipping?
Your shipping charge will depend on your location and the size of your order. Need your order super-fast? No problem! We're happy to offer one day production turnaround and express shipping to make sure you receive your sign when you need it.
How can I be sure that my package will arrive safely?
We lovingly pack every order to ensure that your signs arrive in pristine condition. FedEx assures us that their delivery guys take every precaution to handle your package with care.
Can you ship to a P.O. Box?
Nope. FedEx won't deliver to a P.O. Box, so we'll need a physical street address.
Can you ship my order to a different address than my billing address?
Absolutely! When checking out online, just make sure to give us your shipping address so we can make sure to send your sign to the right place.
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Returns
My order arrived damaged
If for some reason your package arrives damaged, give us a call. We'll deal with FedEx and in the meantime, re-print and send new signs out to you.
My order is incorrect
Call our customer service department (888-222-4929) within three days of receiving your shipment. We'll work with you to make it right.
There is a misspelled word on my banner
We definitely don't want you to have missspellings on your banner (yes, that was on purpose). Give us a call and we'll reprint your banner (or other sign) for free. We definitely don't want you to have missspellings on your banner (yes, that was on purpose). Give us a call and we'll reprint your banner (or other sign) for free.
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Design
Do you have any advice for desiging my sign?
Plenty. In fact, we should probably have a Ph.D. in sign design by now. Check out some of our most popular blog posts on choosing color, fonts and even when to call in the professionals.
How do I decide what my sign should say?
Signage research shows that you should keep your message short, sweet and to the point if you want it to have a big impact. In other words, you might want to leave your grandiloquent rhetoric to your novel writing.
What if I don't want to use the Signs.com design tool?
If designing your own sign sounds a little scary, just watch our video tutorial and it will take you step by step through creating your own sign. If you still don't feel comfortable, no worries. We have a team of professional designers ready to help you get exactly what you want. The best part is, we don't charge you a nickel for it. It's just one more way to say thank you for your business. Head to our design services page and let us know what your design needs are.
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Installation and Care Tutorials
How do I install or care for my sign?
We take pride in the quality and durability of the products that we offer. If properly cared for, your new banner, yard sign or decal will last for years to come. To ensure that it does, we decided to offer a little help in caring for and installing your new sign.
I bought a bunch of signs from Signs.com to advertise my fencing company. In the last three months, I have received more business than I can handle.
Gary N.
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