While we do everything in our power to make your order the epitome of perfection, sometimes things go awry. We’re committed to making your experience with Signs.com so fabulous that you’ll want to come back for more and bring your friends along too. As such, we’ve created the most generous return policy in the industry.
If your order arrives and it’s not what you expected, call customer support within 24 hours of delivery. We’ll do everything we can to come up with a solution that will solve the problem and make you a happy camper.
Custom Products: If there’s a problem with your custom order, let us know immediately (within 24 hours of delivery). We’ll work with you to get it reprinted as quickly as possible, ship out your corrected order along with a return shipping label for the one we got wrong.
Stock Items: If your stock item arrives broken, we’ll immediately replace it or refund your money. If you need to return a stock item for a reason other than defect, please contact us within 24 hours. We’ll ask you to ship the product back to us and we’ll either replace it with something else, or refund your money.
Shipping Issues: Signs.com uses FedEx for all our shipping. If your order arrives damaged, we’ll work with FedEx and in the meantime, we’ll reprint and send out your new product immediately.