{"id":22467,"date":"2020-11-16T10:40:47","date_gmt":"2020-11-16T17:40:47","guid":{"rendered":"https:\/\/www.signs.com\/blog\/?p=22467"},"modified":"2023-12-19T16:36:34","modified_gmt":"2023-12-19T23:36:34","slug":"small-business-success-story-valley-design-manufacturing","status":"publish","type":"post","link":"https:\/\/www.signs.com\/blog\/small-business-success-story-valley-design-manufacturing\/","title":{"rendered":"Small Business Success Story: Valley Design & Manufacturing"},"content":{"rendered":"\n

No matter what business you\u2019re in, it\u2019s important to be passionate about it if you wish to be successful. Case in point: Brad Richard, co-partner in Valley Design & Manufacturing \u2013 a manufacturer of furniture and fixtures for the restaurant and hotel industries. As you\u2019ll read in this Small Business Success Story <\/a>edition, Brad has built an impassioned team that has been delivering an outstanding customer experience to clients for several years now.<\/p>\n\n\n\n

Brad\u2019s work with Signs.com<\/a> has included an array of signage, including a 108 x 108-inch fabric banner<\/a> scoreboard, multiple yard signs,<\/a> aluminum signs<\/a>, and more.<\/p>\n\n\n\n\n\n\n\n

Tell us about yourself
<\/strong>I\u2019m one of two partners in Valley Design & Manufacturing in Millersburg, Ohio. I have been involved in the furniture-manufacturing industry since 2003. Since that time, I have worked in various capacities with companies in the same or similar markets. In 2016, I began to build a solid team of passionate individuals with varying talents (and personalities) who understand this industry inside and out.<\/p>\n\n\n\n

\"\"
Brad Richard, co-partner in Valley Design & Manufacturing.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

What does your company do?
<\/strong>Valley Design & Manufacturing domestically manufactures furniture and fixtures primarily for the restaurant and hotel industries. Our disciplines include fabrication in wood, steel, glass, and upholstery, and usually a combination of those mediums. Our clientele includes major hotel chains, boutique hotel developers, and mid- to high-end restaurants. We have also supported many public-amenity spaces in high-rise living facilities and global brands with their store fixture needs. We have increasingly been introduced during the project design phase to offer our expertise on best-use material selections, manufacturing efficiencies, sustainable finishes for constant sanitizing, and cost-saving processes.<\/p>\n\n\n\n

\"\"
By building strong relationships, Valley Design has expanded its network of designers, consultants, developers, and corporate brands.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

Where did the idea of your company come from?
<\/strong>I have either been self-employed or in an operations position since 2003, so being an owner was the logical next step for my personal ambitions. A previous company that I worked for had a great vision for commercial and hospitality furnishings industry, and we grew that company exponentially in a short amount of time. By 2014, however, I felt that company had lost sight of what made us \u201cgreat\u201d and I left that company for a new path. In 2016, I began to assemble the team we have now; Lester Miller, who I worked with at the previous company, was able to come on board in 2017 as our operations lead and became a partner this year.<\/p>\n\n\n\n

Each team member and partner with Valley Design & Manufacturing has a specific role and a specific process to deliver the best experience to the client as possible. We\u2019re very forward-thinking in our use of technology, yet rely very heavily on the business relationships that we develop to increase our market impact.<\/p>\n\n\n\n

What is one thing most people don’t know about you?
<\/strong>While our warehouse\/logistics operation is located just outside of Millersburg, about an hour south of Akron, we also have a studio in historic Roscoe Village in Coshocton County. Our studio is on the “Canal Level” of the original Roscoe General Store next to the former Ohio & Erie Canal. The building is more than 150 years old and still has the original timbers, sandstone, and bricks from the late 1800s within our space. It has been amazing to be on so many high-profile projects in major metropolitan cities and yet come from such a quiet part of the country. It\u2019s interesting to explain to our clients where our team is located \u2013 and why it\u2019s hard to find on a map of Ohio!<\/p>\n\n\n\n

\"\"
\u201cWhen we are brought onto a project that has a new designer, architect, etc., we make it a priority to meet with that team face-to-face,\u201d says Brad.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

Hands-On, Forward Thinking<\/strong><\/h3>\n\n\n\n

What sets you apart from your competition?
<\/strong>We are very hands-on, and we\u2019re personally engaged with all aspects of marketing and sales. My responsibility is to showcase our company\u2019s talents and work with our team to deliver an outstanding experience to our clients and consultants.<\/p>\n\n\n\n

As I mentioned earlier, we are very forward-thinking when it comes to technology. Since the vast majority of our supply chain\/vendors are part of the Amish community in nearby Holmes County, the need to have a cloud-based ERP system for our own communication became a necessity. We invested in a system so that everyone on our team could immediately be up-to-date and informed on any information relevant to the production process: For production, we can see the physical movement of material from one process to another; client facing can track on-time status; financials are always at our fingertips, etc.<\/p>\n\n\n\n

Other tech we employ includes: a cloud content-management platform paired to our ERP system, for all of our client folder management needs \u2013 giving everyone instant access to drawings, approvals, project details, and photos; advanced 3-D software resulting in some of the most robust client and shop drawings in the industry \u2013 our renderings are near photo quality and every detail is available for review by our team and our clients; and we never miss an opportunity to apply automation to any of our manual fabrication or finishing methods.<\/p>\n\n\n\n

How do you market your business?
<\/strong>Our main marketing tool is simply relationships. From there, word-of-mouth and repeat clientele continues to expand our network of designers, consultants, developers, and corporate brands. We also feel that a great website is important as a reference tool, and we plan to make our website more robust in the future with case studies focusing on our clients.<\/p>\n\n\n\n

\"\"
\u201cWe are very hands-on,\u201d says Brad, \u201cand we\u2019re personally engaged with all aspects of marketing and sales.\u201d<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

How do you “wow” your customers?
<\/strong>We always deliver more than what we promise!<\/p>\n\n\n\n

What are one or two strategies for gaining customers that you have been successful with?
<\/strong>When we are brought onto a project that has a new designer, architect, etc., we make it a priority to meet with that team face-to-face. Having that time to explain our process and our capabilities creates the greatest level of communication going forward.<\/p>\n\n\n\n

How do you compete with bigger competitors?
<\/strong>Our team never loses the drive to be better. Our ability to make decisions, pivot, and react to changes in this market is key for us. Our business model is unique, and it allows us to compete with any size company, including overseas companies, without the exhausting overhead of “big” companies.<\/p>\n\n\n\n

Never Taking the Team for Granted<\/strong><\/h3>\n\n\n\n

What is one of the biggest challenges you have had with your business \u2013 how did you overcome it?
<\/strong>Our biggest challenge has been the impact of COVID-19 on the hospitality industry. However, we have been able to stay fully operational with smaller projects through this year \u2013 so we\u2019re in a great position as the country begins to return to normal.<\/p>\n\n\n\n

\"\"
To produce this indoor scoreboard, Valley Design stretched a 108\u201d x 108\u201d fabric fanner<\/a> over a wood sub-frame, then built a white exterior frame to encase the banner. \u201cThis gave it a \u2018re-purposed\u2019 look as if it was an actual section of a vintage scoreboard,\u201d Brad explains. His company has built most of the furniture for the lounge\/communal area of Manhattan\u2019s Herald Towers in New York.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

If you were to start again, what would you do differently?
<\/strong>Our primary market was New York City, including some of the most iconic and high-profile locations in Manhattan. We had expanded our footprint into Nashville and South Florida at the end of 2019. If we were to do anything differently, it would have been to establish ourselves with a much larger footprint in more markets.<\/p>\n\n\n\n

What is the one thing you would do over and over, and recommend everyone else do, too?
<\/strong>Built the best team possible \u2013 and never take them for granted.<\/p>\n\n\n\n

Is there a book that you recommend our community should read?
<\/strong>The Forgotten Man,<\/em> by Amity Shlaes. The impact of the individual is underestimated.<\/p>\n\n\n\n

\"\"
The Valley Design logo adorns this 8 x 10-inch aluminum sign (2mm e-panel), printed single-sided.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

Lessons Learned<\/strong><\/h3>\n\n\n\n

Can you speak to your growth to this point? Why you think it will continue?
<\/strong>We are very optimistic about our position in a post-COVID economy. We experienced more than a 100% growth from 2018 to 2019, and we were poised to do the same in 2020. Our team has remained intact and the lessons we have learned this year will impact our financial decisions for the future of our company.<\/p>\n\n\n\n

Where can you be found on the internet?
<\/strong>You can find us via our website, at www.valleydesignandmfg.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

No matter what business you\u2019re in, it\u2019s important to be passionate about it if you wish to be successful. Case in point: Brad Richard, co-partner in Valley Design & Manufacturing \u2013 a manufacturer of furniture and fixtures for the restaurant and hotel industries. As you\u2019ll read in this Small Business Success Story edition, Brad has […]<\/p>\n","protected":false},"author":41,"featured_media":22475,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[44],"tags":[769,614],"class_list":["post-22467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","tag-fabric-banner","tag-small-business-success-story"],"acf":[],"yoast_head":"\nSmall Business Success Story: Valley Design & Manufacturing | Signs.com<\/title>\n<meta name=\"description\" content=\"The company comprises a passionate team that has been delivering an outstanding customer experience to clients for several years.\" \/>\n<meta name=\"robots\" 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Although he\u2019s also reported on other markets along the way \u2013 such as virtual currency, the supply chain, retail tech, and collision repair \u2013 he\u2019s always been especially interested in the people, the companies, and the applications that make up the printing and signage industries. When Greg\u2019s not at his keyboard, he can typically be found on a tennis court, likely missing a backhand volley.","sameAs":["https:\/\/www.signs.com\/blog"],"url":"https:\/\/www.signs.com\/blog\/author\/greg\/"}]}},"featured_media_src_url":"https:\/\/www.signs.com\/blog\/wp-content\/uploads\/2020\/11\/SmallBusinessSucces_Valley-Desig-LARGE-560x201.jpg","_links":{"self":[{"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/posts\/22467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/comments?post=22467"}],"version-history":[{"count":21,"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/posts\/22467\/revisions"}],"predecessor-version":[{"id":23916,"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/posts\/22467\/revisions\/23916"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/media\/22475"}],"wp:attachment":[{"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/media?parent=22467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/categories?post=22467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.signs.com\/blog\/wp-json\/wp\/v2\/tags?post=22467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}