{"id":16375,"date":"2017-09-21T15:45:51","date_gmt":"2017-09-21T21:45:51","guid":{"rendered":"https:\/\/www.signs.com\/blog\/?p=16375"},"modified":"2021-11-18T08:33:42","modified_gmt":"2021-11-18T15:33:42","slug":"small-business-success-story-rising-phoenix-pizzeria","status":"publish","type":"post","link":"https:\/\/www.signs.com\/blog\/small-business-success-story-rising-phoenix-pizzeria\/","title":{"rendered":"Small Business Success Story &#8211; Rising Phoenix Pizzeria"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">This week, we chatted with Michael Messina from Rising Phoenix Pizzeria for another fun segment of our <\/span><a href=\"https:\/\/www.signs.com\/blog\/tag\/small-business-success-story\/\"><span style=\"font-weight: 400;\">small business success series<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Michael purchased <a href=\"https:\/\/www.signs.com\/perforated-window-decals\/\">see through window decals<\/a> to display logos, business hours, and clever advertising.<\/span><\/p>\n<p><!--more--><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-19799 size-full\" src=\"https:\/\/www.signs.com\/blog\/wp-content\/uploads\/2017\/09\/Rising-PHX-image-2-1.jpg\" alt=\"Decal that says &quot;There's a big difference between big chains and the independent pizzeria.&quot;\" width=\"1000\" height=\"563\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-19803 size-full\" src=\"https:\/\/www.signs.com\/blog\/wp-content\/uploads\/2017\/09\/Rising-PHX-image-1-1.jpg\" alt=\"Rising Phoenix Perforated Window Decal 2\" width=\"651\" height=\"1000\" \/><\/p>\n<p style=\"text-align: center;\"><em>Above are the perforated window decals that Michael purchased for Rising Phoenix Pizzeria.\u00a0<\/em><\/p>\n<p><b>Tell us about yourself.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">I guess this is the part where I\u2019m supposed to boast about myself and talk about all of my accomplishments in life and what makes me special. Well that\u2019s just not me. I\u2019m not the type of person that likes to stand in the spotlight and show off; I\u2019d rather be cooking for friends and family while getting dirty in the kitchen. But here it goes\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019ve been cooking since I could push a chair to the stove. I was taught early on from three of the most amazing women that I\u2019ll ever know. My grandma (Nona), my great grandma and my mama; all of which helped shape my love for food. From classic, everyday Italian treats to deep rooted Southern specialties, I was taught to make them from scratch and with love every single time. That was the big secret to cooking in my house. When you cook with love everyone can feel it and that is something that I continue to this day.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why I went to culinary school to become a chef.<\/span><\/p>\n<p><b>Cooking with love is definitely the secret to the most delicious meals. However, how can you keep that up on the most stressful of days?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Every day is a stressful day lol. But I come in early in the morning to get some things started before my prep crew arrives, go home and take a nap through lunch time and then come back before the dinner rush starts and load up my playlist on iHeart radio (mix of 80s, 90s and Comedy Caravan) to power through the rush.<\/span><\/p>\n<p><b>When and which Culinary Art School did you attend? Is there a specific reason you chose that one?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">I went to Arizona State University in 2003. Hailing from Buffalo, NY, the only specific reason was to get away from the \u201cfeet of snow\u201d and to experience the \u201cdry heat\u201d\u2014lesson learned on that one. <\/span><\/p>\n<p><b>What does Rising Phoenix Pizzeria do?<\/b><\/p>\n<p><b><br \/>\n<\/b><span style=\"font-weight: 400;\">We at <\/span><a href=\"http:\/\/www.risingphoenixpizza.com\/\"><span style=\"font-weight: 400;\">Rising Phoenix Pizzeria<\/span><\/a><span style=\"font-weight: 400;\"> show the community what \u201cREAL FOOD\u201d is supposed to taste like when they go outside of their own kitchen. We use only the freshest, locally sourced ingredients we can get our hands on. We are the only certified Kentucky Proud Farm to Table restaurant in Central Kentucky. We are also the only restaurant in the county that is owned and operated by a trained chef.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We also help local \u201cStarving Artists\u201d by showcasing their artwork of various designs in our restaurant. Since there is a big need for art venues in the area, we decided years ago to become that venue and it\u2019s been a hit ever since.<\/span><\/p>\n<p><b>How were you able to achieve being the only certified Kentucky Proud Farm to Table restaurant? Did you have a connection to make it happen?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This designation is only given to a restaurant owned and operated by CEC &#8211; a certified executive chef (at least 7 years ago when it first started, but the rules have since changed).<\/span><\/p>\n<p><b>I love that you&#8217;re helping artists. What specifically inspired you to do that for them?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">My husband is an amateur painter and his biggest complaint was the lack of places to show artwork from local artists\u2014so I fixed that problem.<\/span><\/p>\n<p><b>Where did the idea for your company come from?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ten years ago I started my first restaurant in a small town not too far from our current location. It was a classic Italian seated restaurant, a one of a kind for the area. So over time pizza just kept taking up more space on the menu and soon it pretty much had a whole page and a half. That\u2019s when I decided to flip concepts with pizza being the primary and Italian becoming the secondary.<\/span><\/p>\n<p><b>What sets you apart from your competition?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Me. I set myself apart from my competition by doing what I do and doing it well. Where else in Central Kentucky can you go to watch the dough used for your pizza be made in front of you or watch the pasta you just ordered taken off the drying rack, cooked up and then added to your favorite sauce, all while you watch? Not anywhere but here!<\/span><\/p>\n<p><b>What is one strategy for gaining customers that you have been successful with?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The only strategy that we use is the old tried and true method word of mouth. In this area that is pretty much the only thing people respond to. I\u2019ve tried other methods with very little to no results but yet they cost me a boatload of money. However, I pretty much just do what I do and do it very well and word spreads like wildfire. We still get customers that come in and ask \u201cHow long have you been here?\u201d Once we tell them the response is pretty similar, \u201cHas it really been that long?!\u201d<\/span><\/p>\n<p><b>Word of mouth is ALWAYS the best method. Now that we&#8217;re in the age of social media and Yelp reviews, word of mouth is quick and easy. Have you had much affect on those outlets? I also noticed you didn&#8217;t list an Instagram, do you not care for it?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">LOL, oh no, those sites don\u2019t do much in this area and Facebook is prevalent by the majority, so I stick with that. One hard lesson I learned years ago was that Kentucky is 7-10 years behind the power curve on everything, so what is new and exciting in the rest of the country right now is a foreign concept here.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b>Is there an area that you&#8217;ve struggled with in regards to customer acquisition that you believe is critical to future success? If so, how are you overcoming that?<\/b><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We continuously struggle with gaining new customers and of course it\u2019s critical to future success, but it\u2019s just something we deal with. We\u2019re told every day by new customers that we are their go-to pizza joint and they\u2019ll never go to the big boys again. But as much as we try to gain exposure further outside of our community, it seems like the big boys begin to take notice and throw out some new deal just to gain back what was lost.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b>How do you compete with the bigger competitors that are similar to yours but have a recognizable brand and large marketing budgets?<\/b><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We don\u2019t compete with the big guys. That\u2019s just a lost cause in attempting to do so. <\/span><\/p>\n<p><b>What is one of the biggest challenges you have had with your business and how did you overcome it?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">One of the biggest challenges I continuously face is staffing. The current lack of available workforce is very hard to overcome. <\/span><\/p>\n<p><b>You mention &#8220;lack of available workforce.&#8221; Is it because there&#8217;s a certain type of employee you&#8217;re looking for? If so, what traits and skills must they possess? And in return do you offer any incentives or perks as an employee of Rising Phoenix Pizzeria?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">I look for people that are kind of quirky and have a little sass. If they possess that then they\u2019ll pretty much fit in here. I look for a people person, fast thinker, basic math skills and a general knowledge of the area without the use of GPS. Perks are easy here. Free employee meals and fountain drinks while on the clock, company paid AFLAC Accidental Insurance, paid days off for going above and beyond the call of duty and sometimes I hide money around just to see if things are getting done like I ask. So someone could find $20 just for rotating pizza boxes or $50 for pulling out a mini fridge to clean behind it. You just never know.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b>If you could rewind time is there anything you&#8217;d do differently? If so, what?<\/b><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Honestly I\u2019m not sure. I don\u2019t think I would. Because mistakes are something I learned from but not everything is a true mistake. It may seem that way at the time but it\u2019s only because it\u2019s a lesson to be learned for later on.<\/span><span style=\"font-weight: 400;\"><br \/>\n<b><\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b>If you had advice for other SMB owners, regardless of the industry, what would it be?<\/b><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">My advice would be to continuously be a part of your business, always stop in to let your staff know that you\u2019re available and get to know your staff and their families because they will do more for you if they know that you actually care about them. Even though I don\u2019t work in my business as much as I did in the beginning (because I get to work on it instead), I\u2019m still here every day even if it\u2019s just for an hour.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Everyone knows that: yes \u2013 you are a business owner, yes \u2013 your plate is full, yes \u2013 you\u2019re beyond busy running your business, Yes \u2013 you constantly have people coming at you at all hours of the day from all directions and yes \u2013 sometimes it seems like the world is coming down around you and there\u2019s no light in sight. Above all, keep in mind that you MUST make time for yourself and your family! If not you\u2019ll just drive yourself insane. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">My great grandmother used to tell me all the time, \u201cFamily is the glue that binds us together and if we lose sight of that, then we\u2019ve just lost sight of ourselves.\u201d<\/span><\/p>\n<p><b>How do you balance being a business owner and making time with family?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Honestly it takes time to learn to balance but the first step is trusting the people that you have working for you, then start off by taking one full uninterrupted day off. I remember telling my staff, \u201cYou have everything you need to run this building for one day without me. Unless the building is on fire don\u2019t call me.\u201d Once your staff knows that you trust them and their judgment calls with certain things, your job will begin to get easier and you can start taking more time off to enjoy life.<\/span><\/p>\n<p><b>How do you &#8220;WOW&#8221; your customers?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Simply put we show them what we do and how we do it. We treat every customer like family, we know them by name, we know their likes and dislikes and we go that extra special step in making sure they are taken care of. Now I\u2019m not saying that we\u2019re perfect because we\u2019re not. Treating them like they matter (because they do), instead of treating them like a dollar bill will get you a lot further when mistakes do happen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b>What do you think the future holds for your business?<\/b><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Continued success but beyond that only the Pizza Gods know.<\/span><span style=\"font-weight: 400;\"><br \/>\n<b><\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b>Without sharing detailed financials can you speak to your growth to this point and why you think it will continue?<\/b><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are actively looking for location Nos. 2 and 3. It will continue because of our living business model, employee morale and overall atmosphere. <\/span><\/p>\n<p><b>How are you planning on making sure that the atmosphere, quality, employee morale, etc., stays the same as the original location?<\/b><b><\/b><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s a concern of mine as well but what I\u2019ve learned is that if you spend some time in a certain area, you\u2019ll begin to get a feel of the area and the local demographic. When scouting for a possible location I just go and people watch, place myself in the middle of the local culture, kind of feel it out. But most of all I listen to my gut instinct.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b><\/b><\/p>\n<p><b>Where can you be found online?<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Website: <\/span><a href=\"http:\/\/www.risingphoenixpizza.com\"><span style=\"font-weight: 400;\">www.risingphoenixpizza.com<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Facebook: <\/span><a href=\"https:\/\/www.facebook.com\/RisingPhoenixPizza\/\"><span style=\"font-weight: 400;\">Rising Phoenix Pizzeria<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Twitter: <\/span><a href=\"https:\/\/twitter.com\/phoenix_pizza\"><span style=\"font-weight: 400;\">@Phoenix_Pizza<\/span><\/a><\/p>\n<p><em>Editor&#8217;s Note: We&#8217;d like to thank Michael for taking the time to educate us on the art of pizza making and running a successful small business. Growing Rising Phoenix Pizzeria in a smaller market has helped Michael understand the importance of catering to the culture of the community, rather than having a cookie-cutter business model. Doing so has helped his company become a staple in town. Training the staff to operate without his constant involvement has given Michael a hands-off approach to ownership. This allows a smooth operation while creating a positive work environment for employees to learn and grow in. Of course, occasionally checking in on the restaurant&#8217;s day-to-day operation helps to keep employees on their toes. Employee personality and a family-friendly environment has contributed to the success of Rising Phoenix Pizzeria. We wish Michael the best of luck in future endeavors, especially with the plans to expand the business!\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week, we chatted with Michael Messina from Rising Phoenix Pizzeria for another fun segment of our small business success series. Michael purchased see through window decals to display logos, business hours, and clever advertising.<\/p>\n","protected":false},"author":2,"featured_media":16651,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[5],"tags":[46,614],"class_list":["post-16375","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-small-business","tag-entrepreneur","tag-small-business-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Small Business Success Story - Rising Phoenix Pizzeria | Signs.com<\/title>\n<meta name=\"description\" content=\"Learn how a family-friendly atmosphere and well-trained, personable employees has helped Michael Messina grow Rising Phoenix Pizzeria.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.signs.com\/blog\/small-business-success-story-rising-phoenix-pizzeria\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Small Business Success Story - Rising Phoenix Pizzeria | Signs.com\" \/>\n<meta property=\"og:description\" content=\"Learn how a family-friendly atmosphere and well-trained, personable employees has helped Michael Messina grow Rising Phoenix Pizzeria.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.signs.com\/blog\/small-business-success-story-rising-phoenix-pizzeria\/\" \/>\n<meta property=\"og:site_name\" content=\"Signs.com Blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/nelsonhjames\" \/>\n<meta property=\"article:published_time\" content=\"2017-09-21T21:45:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-18T15:33:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.signs.com\/blog\/wp-content\/uploads\/2017\/09\/Rising-Pheonix-Pizzeria-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"313\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nelson James\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nelsonjames\" \/>\n<meta name=\"twitter:site\" content=\"@signsdotcom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nelson James\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.signs.com\\\/blog\\\/small-business-success-story-rising-phoenix-pizzeria\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.signs.com\\\/blog\\\/small-business-success-story-rising-phoenix-pizzeria\\\/\"},\"author\":{\"name\":\"Nelson James\",\"@id\":\"https:\\\/\\\/www.signs.com\\\/blog\\\/#\\\/schema\\\/person\\\/d79ed766dbd7b8813266c78b90442990\"},\"headline\":\"Small Business Success Story &#8211; 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