Getting Your Store Ready for the Zombie Invasion


Zombie Invasion

The zombies are coming to a retail store near you . . . your retail store. They’re not the undead; they’re very much alive. And soon they’ll be swarming your store with their zombie-like pursuit of just one thing . . . will you be prepared for the zombie invasion?

What the zombies will want

Retail Zombies Need GiftsTelevision and movie zombies are single-minded individuals with the desire for only one thing: human flesh. But zombies’ brains have been altered and t they’ve lost the ability to think coherently, formulate goals and proceed in an organized fashion. So they stagger around looking clueless and drooling. They have one thought running through those zombie brains: “Human Flesh,” “Human Flesh,” “Human Flesh.”

The zombies you’ll encounter need something different, but they’re no less focused on getting what they want. They also seem to have lost the ability to think coherently and proceed in an organized fashion. They’ll stagger through your store looking clueless (though probably not drooling). They’ll have one thought running through their brains: “Need a gift,” “Need a gift,” “Need a gift.”

When they will come

Shopping ZombiesA few of the zombies will show up this year on November 23rd, during your Black Friday sale. But most won’t arrive until later in December, because shopping zombies put off their most egregious shopping tasks until the very last minute.

For best results, prepare for the zombie invasion to occur mid-November and remain diligent until after Christmas.

How the holidays turn normal, high-functioning people into zombies

For the shopping zombies, finding and buying a gift is akin to catching and eating a human. Difficult. But necessary.

Everyone has a few people on their shopping list that are just impossible to shop for.

For example:

  • The office gift exchange: Tricky because you want to be clever, but you have to maintain office decorum. The recipient might have food allergies or preferences, so edible gifts might not be the best idea. Unless you’re close to the person, clothing, music or movies won’t work. But another desk calendar? Really?
  • Dad: He can be really tricky to shop for and it gets worse every year. He probably just goes out and buys what he wants or needs. And if there’s something he really wants but doesn’t have yet, you can bet that his mom has already bought it, wrapped it and put it under the tree. She doesn’t want to be stuck trying to find something for him last-minute.
  • Teenagers: Unless you’ve got a budget of several hundred dollars, teens can be impossible. Your nephew probably has a long list of things he’d like: video games, snowboards, a new BMX bike. But you have a $25 limit. Wow, Aunt Kate. Another Amazon gift card. Thanks.
  • New Girlfriend/Boyfriend: The holidays are a relationship navigational nightmare. You’ve already agonized about inviting your new flame to the family party. But finding the right gift is harder than negotiating a field of landmines. It can’t be tacky, but it can’t be too expensive. You have to find something that is “just what she always wanted” without coming across as a creepy stalker. And it might be waaay too early for jewelry.

How the Zombie Transformation Occurs

Retail Zombies Are ComingSo most people do most of their holiday shopping fairly early. They buy stuff, wrap it up and place it lovingly under the tree, waiting for the big day when they can see their loved one’s face light up as he receives the gift he’s always wanted.

But by the second week in December, these same shoppers wake up one morning feeling a little off. Deep in their brains, they know that they can’t quite relax and enjoy the holidays yet because they still have gifts to buy for those impossible people on their lists. So they head off to the store to take care of business.

Once inside a retail store, the zombie transformation is complete. They wander through the aisles, staring blankly at items on shelves. They pick things up. And put them back down. And wander some more. They can do this for hours.

How to Prepare for the Zombie Invasion

Start preparation for the zombie invasion now. If you have a niche store, be aware of the latest trends and most popular gifts so that you’ll be ready for a recommendation when Aunt Kate comes through the door, looking for a gift for her teenage niece.

If you have a store that caters to a wide demographic, put together several gift baskets or gift sets for various gift recipients.

Work on your customer service skills in anticipation of zombie infiltration. You’ll want to ask detailed questions and get the shopping zombies talking in order to help them find just the right gift for that person who’s so hard to shop for.

If you’re ready to provide something for everyone on a shopping zombie’s list, you’ll make the sale instead of watching the zombie amble back out your door, empty-handed.

Nelson James

Nelson James is the chief operating officer of and is responsible for the day-to-day operations of the company. Prior to joining the team, Nelson was the president and co-founder of For over 6 years he helped to grow the company from 2 to over 85 employees. Nelson managed many large accounts during his tenure at, including In early 2011, Nelson was recruited to Lendio Inc., where he was VP of marketing and was responsible for the creation and management of a marketing team as well as the strategy, tactics and programs to create interest and demand for Lendio’s products and services. Prior to his work experience, Nelson graduated Cum Laude from Brigham Young University in marketing and advertising from the communications department. Nelson lives in Lehi, Utah with his wife and three children. He currently holds leadership positions in scouting and volunteers in his church and community.