Harper Grey: The Low-Budget Blunder

 

The Savvy Shopper - Harper Grey

My husband and I went to see The Bourne Legacy last weekend. It was pretty good, especially if you like really, really long motorcycle chase scenes (and why does the main character in the Bourne movies always have to run along rooftops while being chased? Seriously). But whatever gripes I have about the chase scenes in The Bourne Legacy, the pre-movie local commercials were much, much worse. I shudder to think how many children in third-world countries could be fed with the amount of money these businesses were wasting while making themselves appear amateurish and cheap.

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Harper Grey: Customer Service Surveys

 

The Savvy Shopper - Harper Grey

I’ve recently noticed an increase in the number of customer service satisfaction surveys I’m asked to take. You know what I’m talking about – as the clerk hands you your receipt she says, “Oh, you’re the lucky one thousandth customer. You get the opportunity to complete a survey for the chance to win $1,000.” Yeah, right. Funny how the next guy in line is the “one thousandth” customer, too.

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Harper Grey: Is Road Rage Ruining Your Business?

 

The Savvy Shopper - Harper Grey

I’m not the best driver on the planet. I occasionally drive too fast. I zone out and nearly miss my exit. Sometimes I find myself tail-gating the driver ahead of me, especially if he’s in the fast lane on the freeway, driving 50 mph. I tend to get impatient at inept drivers and I usually say unkind things to them under my breath (I know they can’t hear me. But it makes me feel better). But I don’t honk at people, flash my lights at them, or generally behave in a jerky manner. And I never, never engage in road rage. I’d like to tell you it’s just because I’m a really nice person. But that’s not why.

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Harper Grey: Women Are People Too

 

The Savvy Shopper - Harper Grey

Yeah, I know . . . the title of this article seems like one of those head-slapping, “Well… duh!” statements, doesn’t it? After all, didn’t our mothers all march in the streets and burn their bras so we could have equality? And didn’t we (kind of) get it? Well, we’re still working on getting our pay rates up there near those of our male counterparts. And sometimes those older men still call us, “honey.” But overall, we don’t usually feel like second-class citizens while shopping, right? Right. Unless we’re dealing with our cars.

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Harper Grey: When Mistakes Happen

 

The Savvy Shopper - Harper Grey

No one’s perfect. Not even me (though I’m sure my husband and kids would disagree). Since businesses are run by people, it only stands to reason that they aren’t going to be perfect all the time. Mistakes happen. What matters is how you deal with your mistakes. The famous author James Joyce said, “Mistakes are the portal of discovery.” Look at your mistakes as an opportunity to shine . . . show your customers that you can overcome mistakes and step up to fix them.

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Harper Grey: Lessons from the Best Literary Dad Ever

 

The Savvy Shopper - Harper Grey

I was named after Harper Lee, the great American author of, “To Kill a Mockingbird.” So you can imagine that I grew up knowing all about the book (and the 1962 movie with Gregory Peck). Atticus Finch, the father in the book, is widely regarded as one of the most influential “father” characters in literature. In celebration of Father’s Day next Sunday, I thought I’d pass on some of Atticus Finch’s fatherly wisdom.

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Harper Grey: Website Woes

 

The Savvy Shopper - Harper Grey

How well does your website represent your company? If your dress shop is funky and casual, your website should reflect that atmosphere. If your law firm handles only grim-faced, uber-serious executives, it should be buttoned-down and formal. If your restaurant caters to ski bums and teenagers, your website should probably create that tone.

I have the best husband on the planet; he’s constantly planning unique, creative dates and taking me out on the town for something special. But a few months ago I decided it was time for me to plan something special. Lacking my husband’s creativity and panache, I went for quiet simplicity: dinner at a romantic restaurant and a symphony concert.

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Harper Grey: Great Things That Go Together

 

The Savvy Shopper - Harper Grey

Remember the Reese’s peanut butter cup commercials from the early 80’s? The hip guy with the shaggy haircut is walking along, bopping to the tunes from his cool Walkman and eating a chocolate bar. Meanwhile, the hot brunette is walking toward him, plugged into her walkman and eating peanut butter from a jar (did anyone else think this was weird)? They bump into each other, and . . . “Hey you got your chocolate in my peanut butter!” “Hey you got your peanut butter in my chocolate!” They each take a bite of scrumptious peanut butter-covered chocolate. “Mmmm . . . delicious!” Then the hot brunette plugs her headphones into shaggy guy’s Walkman and they bop down the sidewalk in tandem. Two great tastes that taste great together.

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