Posts Tagged Customer Services
Success Stories: Vintage Oak
Founded in 1977, Vintage Oak is a great place for Salt Lake City residents to find quality traditional, mission-style and rustic wood furniture, along with a great selection of leather sofas, love seats, sectionals and chairs. And the best part? Much of the inventory at Vintage Oak is crafted locally in Utah. President and CEO, Jim Blanda, met with me to share his success story and to talk about buying and selling locally. continue reading…
Harper Grey: When Mistakes Happen
No one’s perfect. Not even me (though I’m sure my husband and kids would disagree). Since businesses are run by people, it only stands to reason that they aren’t going to be perfect all the time. Mistakes happen. What matters is how you deal with your mistakes. The famous author James Joyce said, “Mistakes are the portal of discovery.” Look at your mistakes as an opportunity to shine . . . show your customers that you can overcome mistakes and step up to fix them.
Where’s the Bathroom? 6 Tips for Directional Signage
Have you ever been shopping with a three-year-old? There are a few things to know before you go. Be prepared to cut the trip short if he gets cranky. Don’t expect him to ride in a stroller – he thinks he’s too big. But don’t expect him to walk very far, either. Be prepared for lots of, “look how cool this bright shiny thing is! I need it, need it, need it!” And finally, either limit his beverage intake or know the location of every bathroom in every store and be prepared to visit all of them.
11 Business Tips for Summer
If your business is strictly seasonal, you’re probably already planning to post job ads, interview and hire staff in anticipation of opening day. But even if your operation is year-round, you still need think about the impact of summer on your business. Here are some great business tips to help during the warm summer months.
Harper Grey: Walk a Mile
Monday’s article on customer service pointed out how important it is to have well thought out, intentional and genuine service. Lots of companies try to fake it, lots more just ignore it. But poor customer service isn’t just about rude employees and bad return policies. Sometimes a store’s integrated business practices can get in the way of providing a positive experience for shoppers.
Customer Service: The Good, The Bad, The Fake
Ah . . . customer service. Is there anything that enrages the general consumer population, frustrates executives or keeps account managers up at night more than the topic of customer service? The purpose of this article is not to debate the validity of customer service. In fact, I’ll go on record to say I am firm believer in it. But not just customer service for customer service sake. I mean well thought out, intentional and genuine service. Why? Because acquiring a new customer can be 6 or 7 times more costly than retaining a current one. And, because increasing retention rates by a mere 5% can increase profits from 25% up to an astonishing 95%. (1)
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